Chapter 8
Content strategy: what do you actually show?
The hardware is only half the job. Content decides whether your digital shop window works or not. Here are the content formats that have proven themselves in retail:
Dynamic offers
Changing daily offers, flash sales, countdown timers. Creates urgency and gets people through the door. Works especially well in fashion, electronics and food.
Lifestyle videos
Short product videos (5 to 15 seconds) that show the product in context. Not a still of a dress on a hanger, but a person wearing it and walking through a city.
Social proof
Customer reviews, Instagram posts from customers, Google ratings. The message: other people buy here and they are happy. Especially effective for restaurants, service businesses and niche products.
Time-of-day content
Mornings: coffee offers. Midday: lunch deals. Evenings: after-work specials. Switching automatically on a CMS schedule. Shows relevance and freshness.
Interactive elements
QR codes that lead to discounts, gamification (quiz, giveaway), touchscreen features. The highest engagement rate, but more work to produce.
One important tip: less is more. A display that flashes every 5 seconds is annoying and gets ignored. The optimal dwell time per content element is 8 to 15 seconds. Use no more than 5 to 8 different pieces per rotation.



